VetSource Home Delivery
The link provided below (Shop Our Online Store) will allow you to purchase supplies and medications online though our secure site. These medications will be delivered directly to you by our distributor. If the item is a prescription drug, the order will be transmitted to us for approval prior to the medication being shipped. The medications and supplies will be delivered to your door by our distributor, VetSource Home Delivery.Frequently Asked Questions about our
Memorial-610 Hospital for Animals VetSource Home Delivery Online Ordering Site:
Can anyone place an order on your site?
No - only current clients of Memorial-610 Hospital for Animals are eligible to shop on this site. We must have a valid veterinarian/client/patient relationship with you. While anyone may visit and register on the site, only clients of Memorial-610 Hospital for Animals will be approved and allowed access to the site.
What can we order here?
The are many products available on the site. Shampoos, Hill's, Purina and Royal Canin pet food, nutritional supplements and prescription medications are all available.
How much is shipping?
Orders $49 and Up - FREE
Orders under $9 - $4.79 Standard (5-9 business days)
Expedited shipping options are available.
Items over 3 lbs will be assessed $6.95 plus $0.30 per pound over 3 lbs.
"Remind Me" orders (typically one dose and under $49) are shipped Standard 5-9 business days FREE
Temperature Controlled Shipments are sent UPS Overnight for $19.95
Royal Canin Diets Free shipping (drop shipped from manufacturer)
Hill's Diets over $9 are FEE - under $49 will be $5.00
Purina Diets Free shipping (drop shipped from manufacturer)
* Please allow 1-2 additional days for Veterinarian approval on prescription items.
* Please allow 5-9 business days for shipping.
* We are not able to ship on Saturday or Sunday.
* Orders will be shipped within 1 day of receipt. You may
request a priority service such as overnight or 2 day
delivery and pay the appropriate shipping charges. When
choosing a priority service this will only shorten the
actual delivery time once shipped from our location. With
either service the time between receiving your approved
order & shipping will remain 1 day.
** Please note that additional shipping charges may apply when ordering heavy or oversized items such as: pet gates, cages, tables, dryers, 5 gallon pails, gallons and cases of gallons, 32 oz and 16 oz liquids. If additional shipping charges apply we will e-mail you for approval prior to shipping.
Who fills my order?
While your order is placed on the website, the actual review and approval of your order occurs in our office in Houston. Any prescriptions that are needed are also reviewed and approved or denied as medically necessary by the attending veterinarian that you and your pet have a valid v/c/p relationship with. Once the order has been reviewed, it is released for shipment or the appropriate prescription is transmitted to the pharmacist. The order is actually packaged at the warehouse (see below for shipping information).
How do you bill my credit card?
Your credit card will be charged once the order is approved and released to shipping. Your card is charged through our online order system. We will use the credit card that you provided during the ordering process. If there is a problem with your payment, we will contact you directly.
Where will my order ship from and when will it arrive?
Items other than the diets will ship from our distributors warehouse. These shipments will be via US Mail or United Parcel Service. These will take 5 to 9 business days to arrive at your door. Diets will drop ship from either Purina, Hill's or Royal Canin warehouses directly to you.
If there is a problem with my order, who do I contact?
You will contact us here at Memorial-610 Hospital for Animals at either 713-688-0387 or via email at firstname.lastname@example.org